Cornerstone Off-Campus Internship | Hiring as Intern | Apply Now

Cornerstone Off-Campus Internship:- Cornerstone is hiring freshers for full-time role as Support Operations Intern, Global Customer Support for Pune Location. Any UG/PG Student can apply for this post. Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below.

About Cornerstone

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 140 million users in 186 countries use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

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Note that by applying for this job, you’ll get the opportunity to work at Pune Location.

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Cornerstone Off-Campus Internship Job Description

We’re looking for a Intern. This role is Office Based, Pune Office.

The primary focus of this role is the triage of incoming customer support case escalations from internal stakeholders. The individual will follow the standard operating procedures and playbooks for case escalation triage.  

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Cornerstone Off-Campus Internship Responsibilities

• Monitor case escalation inbox and provide email acknowledgement response to internal requestors.
• Review case escalation email requests and ensure the required information is provided. If not, request appropriate details.
• Create a case escalation in Salesforce CRM.
• Ensure proper ownership and action is taken on case escalations.
• Perform basic reporting on volume and quality of case escalation requests.

Cornerstone Off-Campus Internship Qualification

• Technical aptitude and willingness to learn.
• High organizational skills and attention to detail.
• Experience with customer service management software (Salesforce a plus).
• Customer Service or Technical Support experience.
• Proficient with Microsoft Office applications 

Cornerstone Off-Campus Internship Education

Bachelors/University degree or equivalent experience.

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How to Apply?

1. Click on the below link before it expires.
2. Read all the instructions carefully.
3. Fill out the form and apply.

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