Accenture Off-Campus Hiring for Application Tech Support Practitioner
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
| Company | Accenture |
| Role | Application Tech Support Practitioner |
| Experience | 0-2 Years |
| Type | Full-Time |
| Location | Bangalore, India |
Project Role
Application Tech Support Practitioner
Project Role Description
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Summary
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define a client issue and interpret and design a resolution.
Roles & Responsibilities
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Provide timely and effective resolutions to client issues.
- Maintain a high level of customer satisfaction through excellent service.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Identify and escalate priority issues to the appropriate teams.
- Contribute to the development and improvement of support processes.
- Stay updated with the latest product knowledge and industry trends.
Professional & Technical Skills
Must to Have:
- Proficiency in Service Desk Quality Management.
- Strong understanding of ITIL framework and incident management processes.
- Experience in troubleshooting and resolving technical issues.
- Excellent communication and interpersonal skills.
Good To Have Skills:
- Experience with IT service management tools.
Experience Required
- The candidate should have a minimum of 0-2 years of experience in Service Desk Quality Management.
Education & Additional Details
- A 15 years full-time education is required.
- This position is based at our Bengaluru office.
How to Apply?
- Check out the requirements, qualification and all details.
- Click the below link to apply.
- Fill out the form before the deadline and click submit.
To Apply, Click here – Link to Apply
